Report a Bug

Help us improve EduCycle by reporting any issues you encounter.

Bug Report Form

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Bug Type *

Severity Level *

Bug Description *

Steps to Reproduce *

Browser & Version

Device Information

Screenshot (Optional)

Upload a screenshot if possible to help us understand the issue better.

Tip: The more detailed your report, the faster we can fix the issue!

Reporting Guidelines

Before Reporting:

Clear your browser cache
Try refreshing the page
Check your internet connection
Try a different browser

What to Include:

Detailed description
Step-by-step reproduction
Expected vs actual behavior
Browser and device info
Screenshots if possible

Response Time

We typically respond within:

Critical bugs: 2-4 hours
High priority: 24 hours
Medium priority: 2-3 days
Low priority: 1 week

Common Issues & Solutions

Search Not Working

If the search function isn't working properly, try:

Clearing your browser cache
Using different search terms
Checking your internet connection

Images Not Loading

If images aren't displaying:

Refresh the page
Check your internet speed
Try a different browser
Clear browser cache

Cart Issues

If you're having cart problems:

Log out and log back in
Clear browser cookies
Try adding items again
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Mobile Issues

For mobile-specific problems:

Update your mobile browser
Try desktop version
Check mobile data connection
Restart your device

Need Immediate Help?

If you need urgent assistance, try these alternatives:

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